Customer feedback system for UK cafés, pubs and restaurants
Collecting customer feedback is a vital, but often overlooked part of running a successful hospitality business.
Easy Eatery’s customer feedback system makes it simple for cafés, pubs and restaurants to capture valuable guest insights, measure customer satisfaction and allows for informed decision-making.
Get the big picture from your guests.
You value your customers’ opinions, but it isn’t always easy to hear them. Guests tend to be quicker to speak up when something goes wrong, but not everyone wants to share critical feedback, even if constructive, in person.
Easy Eatery’s customer feedback app gives every guest a simple way to share their thoughts, good or bad, helping you build a complete picture of how your venue is performing across all areas.
Why customer feedback really matters.
Collecting customer feedback isn’t just about spotting problems; it’s a great way to understand your guest's needs and what they value most.
Collecting feedback helps you recognise what’s working, identify areas to improve and make decisions based on real experiences rather than relying on assumptions and guesswork.
With feedback collected directly through your Easy Eatery website, you can track customer satisfaction over time, address problems quickly and help keep your team refine the customer experience to ensure you deliver on what matters most to them.
Request a demo
Top features, at-a-glance
Insights dashboard
View recent performance at a glance, plus an AI-driven summary of recent feedback that highlights what guests love, what needs attention and where you can improve.
Customisable feedback forms
Choose from 19 field types, including ratings, recommendations and text questions, and tailor your form to ensure you get the answers you need.
Create custom ratings
In addition to the overall rating, create custom ratings to collect feedback on specific aspects of your business, such as the food, service, cleanliness and more.
Encourage third-party reviews
Direct customers to third-party review sites such as Google or TripAdvisor using your own thank-you page.
Collect feedback anywhere
Publish on your website or use QR codes generated by Easy Eatery on menus and tables to make it easy for guests to share their experience.
Anonymous or named submissions
Let guests leave feedback anonymously or collect contact details so you can follow up with customers.
Instant alerts and notifications
Receive instant email and in-app notifications when new feedback arrives, so you never miss a message.
Accessible and secure by design
Protected by reCAPTCHA to avoid spam, fully WCAG compliant and hosted in the UK to keep your data safe.
Included on all plans
Our customer feedback software is available to every Easy Eatery customer, free of charge on all plans.
No usage limits
Collect as much feedback as you like. There are no caps, hidden limits or extra charges for using this tool.
How it works
Setting up a customer feedback form takes only a few minutes. Manage everything from your control panel, with no plug-ins or extra integrations needed.
Better understand your customers with Easy Eatery.
Collect feedback, measure satisfaction and gain valuable insight, all directly through your website.
Customer Feedback gives you the tools to understand your guests, improve your service and grow your reputation, without any setup or extra cost.
Here's what you'll get with us:
- Easily customisable feedback forms with custom ratings.
- Drive more reviews on third-party review sites.
- Intuitive dashboard with rating breakdowns and AI summaries that highlight key themes
- Real-time email and in-app notifications for new submissions.
- Built for restaurants, pubs and cafés in the UK.
- Included on all Easy Eatery plans, with no limits on usage.
